Job Title: Order & Quotation Administrator
Department: Sales & Marketing
Reporting To: Customer Support Manager
Location: Sittingbourne, Kent
Overall Objective
Main Roles & Responsibilities
Key Responsibilities
Quotes:
Quoting the full range of the company’s products in accordance with the Customer Service Charter Standards (currently under review), and helping Customers identify belts for their requirements plus quote follow up to ensure the customer has all the information to make a purchase.
Order Processing:
Process orders promptly and accurately, referring to the system – pricing, specification etc plus process purchase orders, arrange dispatch promptly, regular follow up with internal and external suppliers to ensure they meet customers required dispatch date.
Export:
An important part of Wire Belt’s business, and the role includes processing export requirements and completion of documentation which will include Proforma Invoices, obtain Freight costs, understanding export processes, working closely with transport, courier companies, obtaining proof of deliveries.
Admin:
Maintain and update accurately Wire Belts CRM system which includes – maintaining customer records and updating them when advised, making notes of special requests / requirements, raising Process Improvement Reports (PIR) and Customer Complaints and produce Product Reference Charts (PRC’s) to support our customer’s business.
Product Training:
Ongoing training is provided to be proficient to discuss and offer the full range offered by Wire Belt Company.
Core Competencies
Job Competencies & Experience
Education/Qualifications/Experience
All Wire Belt employees are required to adhere to the company’s core Values which support our Vision, our Mission and shapes our culture.
Our Values
FAMILY: Our employees and business partners are a team bound together by a common purpose; to respect, trust and learn from each other. To succeed together. We have each other’s back.
INNOVATION: We believe change is a way of life fostered by encouraging creativity and learning.
INTEGRITY: We do the right thing in all circumstances.
OWNERSHIP: We build trust and teamwork through effective communication, execution and accountability.
FUN: We encourage a culture that loves to serve our customers, community and each other.
Our Vision
Wire Belt will be the most preferred, respected, and trusted metal belt company in the world.
Our Mission
Keep manufacturing growing here by being a lean, green values driven team.