Job Title: Technical Sales Engineer
Department: Sales & Marketing
Reporting To: Product Manager
Location: Sittingbourne
Overall Objective
- Support the business by offering technical advice and solutions for the customer, internal and external sales whilst also assessing avenues to grow the business moving forward.
- Work on quotes and technical solutions for Wire Belt’s various Distributors and Industry partners, and also support the Sales & Marketing team and Customer Support Team internally.
- Take part in various projects, aimed at improving processes internally / increasing the Capital Equipment arm of the business.
- Support external sales through visits, customer meetings and attending exhibitions, with the aim of achieving company objectives.
Main Roles & Responsibilities
- Provide succinct, effective feedback to incoming enquiries/technical queries, and where necessary lay out expected timescales.
- Work on a range of different estimates/quotes for our customer base, ensuring that the best solution for the customer is offered.
- Support technical training internally and externally to ensure that all members of the Wire Belt Family have the tools necessary to succeed.
- Ensure that all admin work is performed promptly and internal records are kept up to date.
- Review Customer Complaints and Process Improvement Requests promptly, providing feedback on possible causes, solutions and improvements.
- Assist the Field Sales Team with customer visits where required, offering technical support and expertise to our customers.
- Deliver assigned projects and reports within the agreed time scale, and suggest potential projects where areas of improvement have been identified
- Deliver first class customer service, through developing, and fostering a team spirit and promoting the Wire Belt ethos with colleagues.
- Support customers with projects, technical issues, training and concerns, resolving them to the customer’s satisfaction in a timely manner.
- Upon request attend exhibitions and applicable meetings, plus, any other duties consistent with the role where required.
Core Competencies
- Excellent written and oral communication skills
- Strong Problem Solving
- Aptitude for Engineering/Technical concepts
- Motivated
- Technology Literate a must
- Strong organisation and time management skills
- High level of PC literacy
Job Competencies & Experience
- Strong Maths and English
- Project management from concept to conclusion
- Commercial acumen and judgement related to technical sales input
- Aspire to develop own skills and knowledge
Education/Qualifications/Experience
- A STEM degree or relevant industry experience preferable
- Experience in Technical Sales, manufacturing, food processing sector or similar would be desirable
- Additional languages would be advantageous
All Wire Belt employees are required to adhere to the company’s core Values which support our Vision, our Mission and shapes our culture.
Our Values
- FAMILY: Our employees and business partners are a team bound together by a common purpose; to respect, trust and learn from each other. To succeed together. We have each other’s back.
- INNOVATION: We believe change is a way of life fostered by encouraging creativity and learning.
- INTEGRITY: We do the right thing in all circumstances.
- OWNERSHIP: We build trust and teamwork through effective communication, execution and accountability.
FUN: We encourage a culture that loves to serve our customers, community and each other.
Our Vision
Wire Belt will be the most preferred, respected, and trusted metal belt company in the world.
Our Mission
Keep manufacturing growing here by being a lean, green values driven team.